catalina_mail_crash
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| We recommend that you have a clean backup of your MacBook before proceeding with the steps. | We recommend that you have a clean backup of your MacBook before proceeding with the steps. | ||
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| - | | + | |
| + | {{ : | ||
| + | * Type in ‘Mail’ in the search box and then highlight the app. Next click on ‘X’ to shut down the application. | ||
| + | {{ : | ||
| + | * Now that you closed the Mail App, start clearing some of the prior-state files on your MacBook. | ||
| + | * Open Finder App | ||
| + | * Hold the Option key and select Library from the top menu | ||
| + | * If you can’t see your user library, follow the steps outlined in this article to get your user library to show up | ||
| + | * Go to the folder ‘Containers > com.apple.mail > Data > Library > Saved Application State‘ and move the folder called ‘com.apple.mail.savedState‘ to the trash. | ||
| + | {{ : | ||
| + | * The next step is to clear the Mail app library containers | ||
| + | |||
| + | * Open Finder App, Press down the Option Key and click ‘Go’ on the top menu and choose ~/ | ||
| + | {{ : | ||
| + | * Look for the following two files and drag them out to your Desktop. That way you will have the files saved for later if you need them. | ||
| + | |||
| + | com.apple.mail | ||
| + | | ||
| + | com.apple.MailServiceAgent | ||
| + | |||
| + | * The next step is to remove the Mail Envelope files from the Library. Do this using the Finder App as explained above. | ||
| + | {{ : | ||
| + | * The Envelope files are present in the MailData folder. Using your Finder App, Click on Go > Go To and type in ~/ | ||
| + | |||
| + | * Expand MailData folder. There should be three main envelope files, and they are shown in the image here. Remove these out to your desktop. | ||
| + | {{ : | ||
| + | * Empty your Trash, Restart your MacBook and then try launching Mail. Check if your Mail issue has resolved. | ||
| + | |||
| + | * If your Mail launches without any issues and does not crash or hang, you can move the com.apple* files from your desktop to the trash. | ||
| - | Mail Not Working After macOS Update, How-To Fix | ||
| - | Type in ‘Mail’ in the search box and then highlight the app. Next click on ‘X’ to shut down the application.Mail Not Working with macOS Mojave How-To Fix | ||
| - | Now that you closed the Mail App, start clearing some of the prior-state files on your MacBook. | ||
| - | Open Finder App | ||
| - | Hold the Option key and select Library from the top menu | ||
| - | If you can’t see your user library, follow the steps outlined in this article to get your user library to show up | ||
| - | Go to the folder ‘Containers > com.apple.mail > Data > Library > Saved Application State‘ and move the folder called ‘com.apple.mail.savedState‘ to the trash. Mail App Crashing with macOS Mojave How To Fix | ||
| - | The next step is to clear the Mail app library containers | ||
| - | Open Finder App, Press down the Option Key and click ‘Go’ on the top menu and choose ~/ | ||
| - | Look for the following two files and drag them out to your Desktop. That way you will have the files saved for later if you need them. | ||
| - | com.apple.mail | ||
| - | com.apple.MailServiceAgent | ||
| - | The next step is to remove the Mail Envelope files from the Library. Do this using the Finder App as explained above.Mail Envelope Files in macOS Mojave | ||
| - | The Envelope files are present in the MailData folder. Using your Finder App, Click on Go > Go To and type in ~/ | ||
| - | Or manually navigate to the exact location in User > Library > Mail > V6 | ||
| - | Expand MailData folder. There should be three main envelope files, and they are shown in the image here. Remove these out to your desktop.Mail Issues with macOS Mojave, How-To Fix | ||
| - | Empty your Trash, Restart your MacBook and then try launching Mail. Check if your Mail issue has resolved. | ||
| - | If your Mail launches without any issues and does not crash or hang, you can move the com.apple* files from your desktop to the trash | ||
| Depending on how you set-up your Mail App, your preferences for Mail might look different as they set back to default. | Depending on how you set-up your Mail App, your preferences for Mail might look different as they set back to default. | ||
| + | \\ | ||
| + | \\ | ||
| + | \\ | ||
| + | Enjoy, | ||
| - | Mail Folders Missing After macOS Mojave Update? | + | **Your ArtIT Team** |
| - | The other issue that sometimes happens when you upgrade to a new macOS version is that some of your Mail folders vanish. This situation is rare, and we haven’t seen it while using macOS Mojave. | + | \\ |
| + | \\ | ||
| - | The first thing to do if you have this issue is to check your Mail Connections on macOS MojaveMail Not Connecting After macOS Mojave | + | **[[mac_osx|BACK]]** |
| - | Launch Mail App | ||
| - | Go to the window on the top menu and choose Connection Doctor | ||
| - | This will show you if there are issues with the Mail Account connections. | ||
| - | You will need to re-check your Account settings or delete and re-add your email account into Mail to get this resolved | ||
| - | Once the connection issue is resolved, the chances are that your Mailbox will be accessible | ||
| - | If your connections are good and you are still missing your folders, you will need to rebuild your Mailbox and Re-index your messages to resolve the problem. | ||
| - | The Apple support documents walk you through the rebuilding effort in great detail. | ||
catalina_mail_crash.1590412270.txt.gz · Last modified: 2020/05/25 15:11 by chris