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--- catalina_mail_crash [2020/05/25 15:13] – chris
+++ catalina_mail_crash [2020/05/25 15:30] (current) – chris
@@ Line 16: / Line 16: @@
 We recommend that you have a clean backup of your MacBook before proceeding with the steps.
-  - Start with force quitting the Mail App on your MacBook / Mac. If you are unable to force-quit the app using the dock icon ( Mail App does not respond), open the activity monitor.
+  * Start with force quitting the Mail App on your MacBook / Mac. If you are unable to force-quit the app using the dock icon ( Mail App does not respond), open the activity monitor.
-  - Click on the Spotlight icon at the top right corner of your MacBook and type in Activity Monitor (image). Click on the Activity Monitor App to launch the utility.
-{{:launch-activity-monitor-from-spotlight.jpg?400|}}
+  * Click on the Spotlight icon at the top right corner of your MacBook and type in Activity Monitor (image). Click on the Activity Monitor App to launch the utility.
+    {{ :launch-activity-monitor-from-spotlight.jpg?400 |}}
+  * Type in ‘Mail’ in the search box and then highlight the app. Next click on ‘X’ to shut down the application.
+{{ :force-quit-mail-app-on-macos-mojave.jpg?400 |}}
+  * Now that you closed the Mail App, start clearing some of the prior-state files on your MacBook.
+  * Open Finder App
+  * Hold the Option key and select Library from the top menu
+  * If you can’t see your user library, follow the steps outlined in this article to get your user library to show up
+  * Go to the folder ‘Containers > com.apple.mail > Data > Library > Saved Application State‘ and move the folder called ‘com.apple.mail.savedState‘ to the trash.
+{{ :mail-crashing-clear-saved-data.jpg?400 |}}
+  * The next step is to clear the Mail app library containers
+  * Open Finder App, Press down the Option Key and click ‘Go’ on the top menu and choose ~/Library/ContainersMail App Crashing on macOS Mojave
+{{ :mail-app-container-files-macos-mojave.jpg?400 |}}
+  * Look for the following two files and drag them out to your Desktop. That way you will have the files saved for later if you need them.
+  com.apple.mail
+  com.apple.MailServiceAgent
+  * The next step is to remove the Mail Envelope files from the Library. Do this using the Finder App as explained above.
+{{ :screen-shot-2019-03-22-at-11.45.10.png?400 |}}
+  * The Envelope files are present in the MailData folder. Using your Finder App, Click on Go > Go To and type in ~/Library/Mail/V6 or manually navigate to the exact location in User > Library > Mail > V6
+  * Expand MailData folder. There should be three main envelope files, and they are shown in the image here. Remove these out to your desktop.
+{{ :mail-envelope-files-on-macbook.jpg?400 |}}
+  * Empty your Trash, Restart your MacBook and then try launching Mail. Check if your Mail issue has resolved.
+* If your Mail launches without any issues and does not crash or hang, you can move the com.apple* files from your desktop to the trash.
-Mail Not Working After macOS Update, How-To Fix
-Type in ‘Mail’ in the search box and then highlight the app. Next click on ‘X’ to shut down the application.Mail Not Working with macOS Mojave How-To Fix
-Now that you closed the Mail App, start clearing some of the prior-state files on your MacBook.
-Open Finder App
-Hold the Option key and select Library from the top menu
-If you can’t see your user library, follow the steps outlined in this article to get your user library to show up
-Go to the folder ‘Containers > com.apple.mail > Data > Library > Saved Application State‘ and move the folder called ‘com.apple.mail.savedState‘ to the trash. Mail App Crashing with macOS Mojave How To Fix
-The next step is to clear the Mail app library containers
-Open Finder App, Press down the Option Key and click ‘Go’ on the top menu and choose ~/Library/ContainersMail App Crashing on macOS Mojave
-Look for the following two files and drag them out to your Desktop. That way you will have the files saved for later if you need them.
-com.apple.mail
-com.apple.MailServiceAgent
-The next step is to remove the Mail Envelope files from the Library. Do this using the Finder App as explained above.Mail Envelope Files in macOS Mojave
-The Envelope files are present in the MailData folder. Using your Finder App, Click on Go > Go To and type in ~/Library/Mail/V6.
-Or manually navigate to the exact location in User > Library > Mail > V6
-Expand MailData folder. There should be three main envelope files, and they are shown in the image here. Remove these out to your desktop.Mail Issues with macOS Mojave, How-To Fix
-Empty your Trash, Restart your MacBook and then try launching Mail. Check if your Mail issue has resolved.
-If your Mail launches without any issues and does not crash or hang, you can move the com.apple* files from your desktop to the trash
 Depending on how you set-up your Mail App, your preferences for Mail might look different as they set back to default.
+\\
+\\
+\\
+Enjoy,
-Mail Folders Missing After macOS Mojave Update?
+**Your ArtIT Team**
-The other issue that sometimes happens when you upgrade to a new macOS version is that some of your Mail folders vanish. This situation is rare, and we haven’t seen it while using macOS Mojave.
+\\
+\\
-The first thing to do if you have this issue is to check your Mail Connections on macOS MojaveMail Not Connecting After macOS Mojave
+**[[mac_osx|BACK]]**
-Launch Mail App
-Go to the window on the top menu and choose Connection Doctor
-This will show you if there are issues with the Mail Account connections.
-You will need to re-check your Account settings or delete and re-add your email account into Mail to get this resolved
-Once the connection issue is resolved, the chances are that your Mailbox will be accessible
-If your connections are good and you are still missing your folders, you will need to rebuild your Mailbox and Re-index your messages to resolve the problem.
-The Apple support documents walk you through the rebuilding effort in great detail.